Return & Refund Policy

Our replacement Guarantee lasts for 5 days. If 5 days have passed since your purchase, we can’t offer you a full refund or exchange. Actually, this replacement Guarantee (except intact box or packet) for physical products sold on ghorerhat.com.

If You need to replace your product, the replacement request must be raised within 24 hours after getting that product delivery. Another thing is that, refund is only applicable to the canceled order products due to product unavailability.

Product(s) cannot be returned, if it once received by the customer. Customers are strongly requested to check properly the product before receiving the product(s).

Requirements for a product return

• Evidence of purchase (order number, date, invoice, etc.)
• The reason for return must need to be valid.
• Must have to fulfill the return acceptance conditions. (Mentioned below)
• If you find anything missing of your ordered product, or if anything is damaged, please immediately return the package to our delivery agent.
• After you accept the products, you cannot claim for return that products.

The general valid reason for returning the product.

• If we deliver the wrong product.
• If we deliver defective product.
• Partial delivery or if we deliver the product with the missing part.
• If our web content is incorrect.

Return or replacement Guarantee may not applicable for the following condition.

• If product damages due to misuse of the product(s) by customer.
• If product damage due to malfunctioning of product(s).
• If customer use any fashion product(s).
• product(s) with tampered or missing serial numbers by customer
• Any damage/defect of product(s) which is not cover under manufacturer’s warranty.
• If customer returned product(s) without original packaging and accessories. actually, customer need to return products same as he received product(s) on delivered time.

Need help?

If you have any questions related to refunds and returns, please contact us.